What would you do if you find out that the patient registration details in the system is different from the details pulled from client registry for the same ID number....? As a facility, you are likely to face such a situation given that facilities are required to reconcile patient's registration information with SHA registry as the single point of truth.
Here is how to go about this:
Scenario 1: New patient registration process through HIE
Steps 1. Login
Step 2: Type the search criteria
2. Refine the Search
NB: You can further refine your search under Refine Search section.
NOTE: This action requires internet access since the search happens in HIE CR
Step 3. Search Result
If the client is found in CR, the details will be retrieved with some components hashed out for confidentiality as shown.
You can expand the details to view covered dependants.
To retrieve the information to your facility, you need patient authorization through OTP verification.
Click OTP verification and then Request OTP in the next screen.
This will send the OTP to patient’s registered phone number.
Note: The patient will receive the folowing text with 5-digit OTP code: 
To validate the OTP, let the patient read back the 5-digit number and enter it in the field provided. Click Continue to chart to complete the process.
Step 4: Automated client registration
By clicking on Continue to Chart button, the system will automatically create the patient file in the system
Once registered, the patient profile will be opened and ready for the patient services required for the day.
SCENARIO 3: Existing Patient in local database (with Duplicates)
The scenario describes a situation where the patient registration already existed in the local system before, and that the information pulled from CR is inconsistent with the existing record. This section summarizes how to reconcile the two set of duplicate records.
Reconciling the patent registration information.
Steps 1:
Step 2:
Follow the Step 1- Step 3 under Scenario 2 above .
Where difference in the registration information for the same ID is detected, the system will display the two sets of information for reconciliation.
The user has the following options:
i. Cancel: This will close the dialogue box, and no changes will be made on any record.
ii. Proceed to patient chart: This will open the patient chart with the locally existing information – in the example given, the system will open Jared Ogolla’s profile.
iii. Sync and Continue to Chart: The system will replace existing records with the new records pulled from HIE, Save and open the patient profile with the fresh details.
